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Quality in patent information retrieval – Communication as the key factor ☆

Paper ID Volume ID Publish Year Pages File Format Full-Text
38238 45654 2011 6 PDF Available
Title
Quality in patent information retrieval – Communication as the key factor ☆
Abstract

The perception of what constitutes the key quality factor of a patent search varies considerably, depending on the customers’ background and intended use of the search results. A distinction can be made between what may be termed intrinsic quality as a measure of the search process and its environment combined with the searcher’s skills and extrinsic quality, which aims to define the usefulness of the results for the customer. Intrinsic and extrinsic quality factors all require an intensive and on-going communication between the searcher and the customer: quality can only be achieved through partnership.

► A series of quality factors have been proposed for patent search service providers and their clients. ► Defining the needs of the customer is the most important quality factor for service providers. ► Quality can only be achieved through partnership and communication between the searcher and the customer.

Keywords
Patent information quality; Communication; Search service providers; Search skills; Tailored search services
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Publisher
Database: Elsevier - ScienceDirect
Journal: World Patent Information - Volume 33, Issue 4, December 2011, Pages 383–388
Authors
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Subjects
Physical Sciences and Engineering Chemical Engineering Bioengineering
Get Full-Text Now
Don't Miss Today's Special Offer
Price was $35.95
You save - $31
Price after discount Only $4.95
100% Money Back Guarantee
Full-text PDF Download
Online Support
Any Questions? feel free to contact us