fulltext.study @t Gmail

Process-aware approach for managing organisational knowledge

Paper ID Volume ID Publish Year Pages File Format Full-Text
396459 670346 2016 28 PDF Available
Title
Process-aware approach for managing organisational knowledge
Abstract

•We discuss a set of factors that have favoured the implementation of KM approaches.•We present an approach to develop KM platforms linked to business processes.•This approach is based on a conceptual model and a technological implementation.•This approach includes semantic tools to manage natural language contents.•This approach supports social interactions and ad hoc working groups.

Knowledge is currently considered an asset for organisations. In this new paradigm, Knowledge Management (KM) is emerging as an unavoidable activity for organisations. Information and communications technologies, together with business policies, become a tool par excellence for supporting the creation of KM platforms that provide access to organisation knowledge resources such as workers, technical reports, software applications, and business documents. In spite of the benefits provided by current KM platforms, most of them were designed to manage a single type of knowledge (tacit or explicit) without considering either the form in which organisational areas need knowledge to be provided (reactive or proactive) or the integration with business processes. This work presents a process-aware approach to develop KM platforms linked to business processes with semantic capability to manage knowledge objects with natural language content as well as to support social interactions and ad hoc working groups. To this aim, a comprehensive analysis of influencing-KM factors to be addressed by technological solutions is considered by a set of technological requirements. Based on these requirements, a model that provides the main components to be addressed by KM approaches is specified and implemented by a technological platform. This platform goes after a balance between technological and social aspects that support and promote collaboration and communication among organisation members.

Keywords
Knowledge management; Tacit knowledge; Explicit knowledge; Business process; Groupware
First Page Preview
Process-aware approach for managing organisational knowledge
Get Full-Text Now
Don't Miss Today's Special Offer
Price was $35.95
You save - $31
Price after discount Only $4.95
100% Money Back Guarantee
Full-text PDF Download
Online Support
Any Questions? feel free to contact us
Publisher
Database: Elsevier - ScienceDirect
Journal: Information Systems - Volume 62, December 2016, Pages 1–28
Authors
, , ,
Subjects
Physical Sciences and Engineering Computer Science Artificial Intelligence
Get Full-Text Now
Don't Miss Today's Special Offer
Price was $35.95
You save - $31
Price after discount Only $4.95
100% Money Back Guarantee
Full-text PDF Download
Online Support
Any Questions? feel free to contact us